Returns and Exchange Policies

Online Returns/ Exchanges 

Regular in Season Priced Items 

We gladly accept regular priced items for exchange or full refund within 10 days of the ship date to the original form of payment a long as the item is still in original packaging and unopened. Shipping and handling cost will not be refunded.

Return overheads are the buyer's responsibility and are non-refundable.  Shipping costs are non-refundable

Sales and Markdowns

All  sales items or reduced are final sale unless an item has been received defective. 

If an item is received damaged or defective, we will gladly exchange your item. The damage must be reported within 10 days of the receipt of the item. Please send an email to salam@nurshop.ca immediately with proof of damage. We will send you a return address to which you can send your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval your refund will be processed, and a “store credit” will automatically be applied to your account  within 3-5 days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Nurshop is not responsible for any lost returns.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at salam@nurshop.ca and a return address will be emailed to you.

Return overheads are the buyer's responsibility and are non-refundable.  Shipping costs are non-refundable

if your packaged was damaged in shipping, please us and let us know what exactly the issue is. We can assist in filing an insurance claim with the shipper. We package up all orders to eliminate this issue, but we do not have the ability to monitor the shippers. We are not responsible for shipping damages.